Terms and privacy

These terms apply to your use of gopowerpops.com and to orders you place with Power Pops, operated by Excella Enterprise in Singapore. By using this site or placing an order you agree to them.

Prices are in Singapore dollars. We may update prices, flavours and availability from time to time. An order is confirmed when we send you a confirmation, and we may decline or cancel an order, for example if an item is unavailable or we cannot deliver to your address, in which case you will not be charged.

Power Pops are frozen products. Please keep them frozen on arrival and follow the storage guidance on our FAQ.

Subscriptions renew monthly at the price shown for your plan, with free delivery in Singapore. You can snooze or cancel anytime by contacting us. Promo codes, such as the first subscription code, apply to the first order only unless stated otherwise.

Confirmation of your order

A text message or SMS will be sent to you at the beginning of the delivery week, confirming the delivery for that Thursday between 11am and 4pm. If there is no acknowledgement or response to the message, your delivery will not go ahead for that week.

Be present or contactable

Please ensure that you or someone else is present and contactable at the delivery address during the delivery date and time of your order. This allows our dedicated delivery partners to perform their tasks efficiently and helps avoid delays for other customers.

If nobody is present at the delivery address

Our delivery partners will attempt to contact you using the contact details provided in your order and wait for a maximum of 5 minutes. If no one is available to receive your order, the package will be placed at your doorstep so our delivery partners can continue their route. In such cases, Power Pops will not be liable for any spoilage of products. Please retrieve your Pops and store them in the freezer as soon as possible.

If delivery is unsuccessful due to absence or an incorrect address

If our delivery partners cannot deliver your order because you are absent and your estate's security personnel refuse or are unavailable to assist, or you provided an incorrect address, we will not retrieve the order for re-delivery. If we cannot complete your delivery for these reasons, your order will be forfeited. If the delivery is completed to the wrong address, you will need to arrange to retrieve your order.

Delays due to unforeseen circumstances

Traffic and weather conditions may cause unforeseen delays beyond the specified timeframe. In such cases, our delivery partners will notify you of their location by SMS or WhatsApp to minimise any inconvenience. We apologise in advance for any inconvenience caused. Thank you for your understanding and cooperation.

Delivery is $12 for a one time order and free with a subscription.

Power Pops contain milk and are made in a facility that also handles peanuts and tree nuts. Ingredients are listed on each product page. We are halal friendly though not halal certified, and no pork is used in any part of the production process. If you have allergies or dietary needs, please check the ingredients and contact us with any questions before ordering.

We respect your privacy and handle personal data in line with Singapore's Personal Data Protection Act.

What we collect

Your name, email address, mobile number and delivery address when you place an order, create an account or send us an enquiry, along with details of what you order.

How we use it

To process and deliver your orders, send delivery confirmations by SMS, WhatsApp or email, manage your account and subscription, answer your questions, and, only if you join our community list, send you offers and updates. You can unsubscribe at any time.

Sharing

We share your name, address and phone number with our delivery partners so they can deliver your order. We do not sell your personal data.

Cookies and local storage

This site stores your cart and sign in details in your browser so they are still there when you come back. You can clear them at any time in your browser settings.

Your choices

You can ask to access, correct or delete your personal data, or withdraw your consent to marketing, by contacting us at [email protected].

Questions about these terms? Email [email protected] or call +65 9648 4870.